Terms and Conditions – St George’s Defence Holiday Suites
1. Eligibility and Age Requirements
Bookings are available exclusively to eligible serving and ex-service Defence personnel, their spouses, and dependent children. Proof of eligibility (e.g., service ID) is required upon booking and check-in. Guests must be at least 21 years of age to make a booking.
2. Deposit and Payment
A deposit of 15% of the total booking amount is payable at the time of booking. The balance is due 28 days prior to arrival.
Management reserves the right to cancel bookings if these payment terms are not met.
3. Changes to Bookings
Booking changes must be requested at least 28 days prior to arrival. While we will try to accommodate your request, changes are subject to availability and cannot be guaranteed.
4. Pets and Animals
No pets or animals are permitted on the premises.
5. Compliance with Rules and Manager’s Directions
Guests must comply with all rules, by-laws, and reasonable instructions from Management. Failure to comply after a warning may result in immediate eviction.
6. Arrivals & Departures
Check-in: from 2:00 pm
Check-out: by 10:00 am
Late check-in or early check-out arrangements must be made in advance and may incur fees.
7. Non-Smoking Policy
St George’s is a smoke-free property. Smoking, including e-cigarettes, is prohibited in suites, on balconies, and in all common areas. Evidence of smoking will incur a cleaning fee.
This policy is enforced in accordance with Queensland legislation (Smoking and Smoking Products Act 1998, Sec 26R).
8. Requirements upon Check-in
Guests must present valid photo ID, proof of eligibility, and provide a credit card for a $1,000 security bond. The person checking in must be the person named on the booking.
Visa and Mastercard payments incur a surcharge.
9. Security Bond
A $1,000 security bond is required for the duration of your stay. Keys will not be issued until the bond, registration form, and full payment are received.
Guests are responsible for any damage, breakages, or loss to the apartment or property during their stay.
10. Parking
Guests must park in their allocated secure parking space(s). Visitor parking is available by arrangement with reception.
11. Mid-Stay Service
A mid-stay service is provided for bookings of 10 nights or more.
12. Bike and Surfboard Storage
Bikes and surfboards are not permitted inside suites, foyers, or lifts. Secure storage facilities are available for both.
13. Schoolies Bookings
St George’s does not accept bookings for Schoolies. We reserve the right to reject bookings from school or university leavers during this period.
14. No Party Policy
We operate a strict no-party policy. Functions, weddings, and private parties such as hens or bucks nights are not permitted. Breaches may result in eviction and additional charges.
15. Cancellation Policy
- Cancellations 28+ days prior to arrival: 15% deposit forfeited
- Cancellations within 28 days of arrival or no-shows: full booking cost charged
We strongly recommend travel insurance to cover unforeseen cancellations.
16. Cancellations Due to Unforeseen Events
We reserve the right to cancel bookings due to natural disasters, extreme weather, national emergencies, or other events affecting the property. Notice will be given where possible.
Guests waive the right to claim against St George’s for such cancellations, except where caused by our fault or negligence.
Privacy Policy – St George’s Defence Holiday Suites
1. Information Collection
We collect personal information including names, contact details, payment information, identification, and proof of eligibility when you book accommodation or interact with us. This is to process bookings, verify eligibility, provide services, and communicate with you.
2. Use of Information
Your personal information is used to:
- Manage bookings and accommodation services
- Communicate regarding your stay, offers, and changes
- Verify eligibility and identity
- Comply with legal obligations
3. Data Security
We take reasonable measures to protect your personal information from loss, misuse, or unauthorised access. Payment transactions are processed securely with encryption.
4. Sharing of Information
We do not sell or rent your personal information. We may share details with trusted service providers (e.g., payment processors) as required to deliver our services.
5. Retention of Information
Personal information is retained as long as necessary to fulfil the purposes outlined in this policy or as required by law.
6. Access and Correction
You may request access to, or correction of, your personal information by contacting us.
7. Cookies
Our website may use cookies to enhance your experience, track website usage, and personalise content.
8. Changes to Privacy Policy
We may update this Privacy Policy at any time. Updates will be posted on our website, and the revised policy will be effective immediately.
By making a booking or using our services, you agree to the terms of this Privacy Policy.
St George's Defence Holiday Suites
Office Hours
Monday - Friday: 9am to 4pm
Saturday: 9am to 2pm
Sunday & Public Holidays: Closed
St George’s Defence Holiday Suites offers eligible guests an unbeatable beachfront location, just steps from the golden sands of Rainbow Bay and the iconic Snapper Rocks surf break. Enjoy a relaxed coastal stay with everything you need right at your doorstep.
- Only 10 minutes’ drive from Gold Coast International Airport
- Convenient airport transfers available through 13 Cabs (132 227 – select Gold Coast area)
- Direct beach access to Rainbow Bay and Snapper Rocks surf break
- Stroll to local cafes, restaurants, and boutique shops in Coolangatta and Tweed Heads
- Weekly grocery shopping within easy reach at Tweed Mall (Woolworths, Coles, Aldi) and The Strand Coolangatta (Woolworths)
- Easy walk to world-class entertainment at Twin Towns Clubs & Resorts
- Browse the Coolangatta Beachside Markets (2nd Sunday monthly, plus 4th Sunday if there are five Sundays)
- Explore Marine Parade Coolangatta and the bustling shopping precinct of Tweed Mall
- Take in panoramic views of Surfers Paradise and nearby coastal lookouts
- Prime location for Rainbow Bay getaways, family holidays, and short coastal breaks
FAQs
Find answers to common questions about The Garland, St Georges Defence Suites and more below.
Guests must be at least 21 years old to book at St George’s Defence Holiday Suites. Bookings are available exclusively to eligible serving and ex-service personnel, their spouses, and dependent children, ensuring a safe and enjoyable environment for all.
Yes, you can request changes up to 28 days before arrival. While we will do our best to accommodate your request, all changes are subject to availability.
Check-in is from 2:00 pm and check-out is by 10:00 am. For arrivals outside these hours, please contact our office to discuss late check-in or early check-out options.
Guests must provide a valid photo ID, proof of eligibility (service ID), and a security deposit to cover incidental charges. The person registering must be the one staying at the accommodation.
No. St George’s has a strict no-party policy. Parties, functions, weddings, and events are not permitted. Breaching this policy may result in eviction and additional charges.
Bikes and surfboards are not allowed inside apartments, foyers, or lifts. However, secure storage is available for both surfboards and bikes.
A $200 deposit is required at the time of booking your stay. The remaining balance is due 28 days prior to arrival to secure your suite or apartment.
Unfortunately, pets are not permitted to maintain a clean and comfortable environment for all guests.
No, St George’s is strictly non-smoking. Smoking (including e-cigarettes) is not permitted inside apartments, on balconies, or in common areas. A cleaning fee applies for breaches.
No security deposit is needed upon booking, however, a valid credit card on file is required at check-in. This covers potential damages, with keys issued upon check-in.
Limited parking is available on-site and therefore cannot be guaranteed.
In the event of a cancellation with a minimum of 28 days’ notice, a $50 administration fee will be charged, and the balance of the deposit will be refunded. If the cancellation is within 28 days of arrival date, the guest is required to pay the full amount of the reservation.
Still have questions?
Please reach out to our team, we are here to help!